CRIT Fish & Game: Transforming Outdoor Licensing with Technology

Permit requests, approvals, payments, and issued licenses were handled through separate manual processes. This made it difficult to track application history and maintain accurate records. The organization required a connected system to manage user registrations, payment entries, submitted documents, and permit activity through a single workflow.

Multiple permit and event categories required distinct ticket structures, validation rules, and displayed information. The default ticket generation setup could not support dynamic field handling, custom layouts, or controlled PDF formatting for downloadable permits and event tickets.

The platform needed to prevent users from purchasing restricted licenses until they complete identity verification and approval checks. The existing purchase flow did not support conditional restrictions based on user verification status.

Applications passed through multiple review stages before permit issuance. Managing approval states, uploaded files, rejection handling, and transaction-linked application records required additional workflow handling beyond the default plugin structure.

Each issued permit required a unique validation record for on-site verification. The system needed to connect scanned permits with user records, approval history, and payment data while preventing duplicate scans and unauthorized reuse of permits.

Different permit categories followed separate approval conditions, document requirements, validity periods, and access restrictions. The platform needed to manage category-specific validation rules while maintaining a consistent application and approval process across the system.

Twig-based PDF templates dynamically render permit information, validation data, and category-specific fields before permit generation. It enabled dynamic rendering based on permit category, validity rules, and user attributes before PDF compilation.

The ticket generation workflow was configured to load different fields and content structures based on permit category and event type. Conditional rendering logic was implemented to manage changing permit information without maintaining separate ticket templates for each activity.

The purchase workflow was restricted based on the user verification status. Checkout permissions were connected with verification status to prevent unapproved users from purchasing restricted permits.

Custom workflow logic was implemented to manage permit progression across review, approval, rejection, and revocation stages. Each application maintained linked records for uploaded documents, payment activity, review actions, and generated permits.

We executed backend administrative tools to manage permit reviews, user verification, transaction monitoring, and approval workflows. Role-based permission structures ensure controlled access to sensitive operations within permit processing and record management systems.

Each issued permit was generated with a unique QR-linked validation record linked to the application and transaction data. The scanning workflow allowed staff to verify permit authenticity during on-site checks while preventing duplicate scans and unauthorized access.